Your Privacy Matters
At CoastCrew Norwalk Towing, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we protect it. By using our services, you agree to the practices described in this policy.
Information We Collect
We collect information that helps us provide you with fast, reliable towing and roadside assistance. This includes:
- Your name, phone number, and email address
- Your current location and destination
- Vehicle information like make, model, and license plate
- Payment information for processing transactions
- Service details and any special requests you provide
We collect this information when you call us, fill out a form on our website, or communicate with us in any way.
How We Use Your Information
We use your information to provide you with the best possible service. Here is how we use it:
- To dispatch a tow truck to your location quickly
- To communicate with you about your service request
- To process payments and send you receipts
- To improve our services and customer experience
- To comply with legal requirements and protect our rights
We do not sell your personal information to third parties. We do not use your information for marketing purposes unless you specifically opt in.
Information Sharing
We only share your information when necessary to provide our services. This includes sharing information with our drivers and dispatchers, payment processors, and insurance companies when required. We may also share information if required by law, such as with law enforcement or in response to a court order. We never sell your personal information to marketers or advertisers.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. We use secure systems for storing data and processing payments. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security. We encourage you to use strong passwords and keep your account information confidential.
Cookies and Tracking
Our website may use cookies to improve your experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can disable cookies in your browser settings, but this may affect your ability to use certain features of our website.
Your Rights
You have the right to access, correct, or delete your personal information. If you want to review what information we have about you or make changes, please contact us. You can also opt out of receiving communications from us at any time. Please note that we may need to keep certain information to comply with legal requirements or complete transactions.
Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.
Changes to This Policy
We may update this privacy policy from time to time. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions about this privacy policy or how we handle your information, please contact us at (562) 539-0264 or info@norwalktowservice.com. We are here to address your concerns and answer your questions.